Terms and conditions

The general terms and conditions of Oberleiten Appartements.
What do I have to pay attention to when I arrive in winter?
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Be sure to bring snow chains with you in winter or travel in a four-wheel drive vehicle. Although the roads are well cleared of snow and gritted, snow chains will keep you safe in snowy conditions.
How do I get to the cable cars?
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The ski bus stop is located directly in front of your apartment. If there is sufficient snow, you can return to your apartment via a winter hiking trail directly from the ski slope just above the Hotel Kaiserhof.
Where can I hire sports equipment?
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As a guest of Oberleiten Apartments, you will receive a 20% discount on rental equipment at Schuh & Sport Günther, as well as discounted prices for ski storage at the Hartkaiserbahn. Our partner will deliver and collect your rental equipment free of charge. You can choose the delivery location yourself – the storage room at Oberleiten Apartments or the ski storage facility at the Hartkaiserbahn. Our partner Schuh & Sport Günther is your one-stop shop for summer and winter sports equipment. If required, you can also purchase your mountain railway ticket there. You can reserve your equipment online in advance.
Where can I book a ski course?
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Our ski schools in the village are on hand to offer advice and assistance. We recommend the TOP Skischule or the Hartkaiser Skischule.
Do you have a ski boot dryer?
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Yes, you can dry your ski boots on our ski boot dryer.
Do you have a lockable room for my sports equipment?
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You can safely store your skis or bike in the garage.
How long will I be on the road if I want to walk to the village?
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The centre of Ellmau is approx. 2 km away. You should allow around 25 minutes to walk there. It's well worth the walk. At the level of the Bergdoktor's surgery, you can enjoy a wonderful view of Ellmau.
Do I have WiFi?
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Yes, there is free WiFi throughout the apartment.
Do you also offer bread service?
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We are happy to deliver fresh bread to your apartment door every day (including Sundays and public holidays). A list of our range of rolls is available in your apartment.
Are pets allowed in my apartment?
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We ask for your understanding that pets are not allowed in the apartments.
Do you have a children's playground?
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Yes, we have a swing and a slide. We also have a basketball hoop and other ball games, children's scooters and balance bikes, as well as pedal tractors with trailers. In winter, we provide sledges, bobsleds and snow discs.
Are there animals on the farm?
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We run an organic farm with suckler cows. Our cat, Susi, is the queen of the whole place and loves being stroked. 😉
Is there a barbecue available?
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We are happy to provide a charcoal barbecue free of charge.
Do you also provide cots?
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Yes, we are happy to provide you with children's travel beds measuring 60 x 120 cm, larger extra beds, safety rails, high chairs and changing mats free of charge.
What procedure would you like with regard to the final invoice?
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You are welcome to transfer the outstanding amount in advance or pay in cash on site.
Are bed linen and towels available in the apartment?
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Yes, bed linen, towels, toilet paper, tea towels and dishwashing utensils are provided.